Frequently Asked Questions
Everything you need to know about bringing Sans into your home.
What materials are used in Sans furniture?
We prioritize sustainability and durability, using FSC-certified solid woods, premium non-toxic finishes, and high-performance recycled textiles designed to last a lifetime.
How long does shipping take for large furniture items?
Standard delivery typically takes 2-3 weeks. For larger pieces, our white-glove delivery service will contact you within 5 business days to schedule a specific arrival window.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.
Do you offer assembly services?
Yes, many of our larger items include complimentary white-glove assembly. For smaller items, we provide intuitive, tool-free assembly instructions.
Does Sans furniture come with a warranty?
Every Sans piece is backed by a 5-year limited warranty covering structural defects and manufacturing issues to ensure your peace of mind.
Can I request fabric swatches before ordering?
Absolutely. You can order a complimentary swatch kit through our website to see and feel our textures and colors in your own home lighting.